Internet service providers deliver network connectivity to your doorstep and make it possible for you to perform your daily activities online, such as browsing, streaming, shopping, gaming, or controlling smart home devices, etc. In today’s digital world, you need to have a solid internet subscription at your back, if you are to keep up with the general pace of society.
Now, there are hundreds of ISPs operating all over the U.S. In case you get stuck with a subpar company, then you don’t have to wait around and compromise on your needs. It is your right to shift to a better option and enjoy the kind of seamless connectivity that you deserve. This post will take you through the whole preparatory phase. It will show you the things you need to keep in mind before making the ISP switch. Consider these points one by one below.
Determine Your Reason for Changing Providers
This is a major step. Why? Because it will help narrow down your search and set a level of expectations from your new ISP. There may be multiple reasons for switching internet service providers, i.e. lack of speeds, unbearable plan costs, or inefficient customer support. Or, you may be relocating to another neighborhood, and cannot afford to go on with your current provider.
Whatever your reason for switching, determine it beforehand and use it to fuel your search for a better ISP, who offers greater speeds, more affordable prices, or excellent customer service, as per your individual requirements.
Carefully Examine Your Existing Commitment
If you are under a contract, chances are that the provider has woven an Early Termination Fee somewhere in the fine print. An ETF is a charge that applies to your bill in case you cancel the service before the end of your commitment term, which may range from a few months to a number of years.
Before switching, detect the ETF that you may have to pay in the process and leverage the current provider’s “satisfaction guarantee” to waive it off during negotiation. Some providers like Spectrum do not cage you inside a contract at all. You can cancel their services at any time without paying an ETF, and re-subscribe whenever you like.
Hire Cancellation Services to Get a Better Value
Cutting ties with your current provider may not be so easy in certain cases. Cable companies want to keep you on as a customer, and they might go to extreme lengths to retain your subscription. If you don’t see a wiggling space, then you can take help from professional services and tools to cancel your service without having to argue for hours on end with customer representatives from the retention department.
Trim is a free service, which you can check out in this regard. Its virtual assistant technology quickens the cancellation process. Similarly, BillFixers and TrueBill are other options too. By hiring a professional service before switching providers, you will be able to break free without hassle.
Settle the Equipment Rentals & Return Process
Most of the internet providers lease their state-of-the-art equipment to the subscribers for a small monthly fee. Upon the cancellation of service, you may be required to return the cable modem or router to the ISP and clear your outstanding dues, if any. Be sure to note the details of the equipment return process, in case the ISP mistakenly charges you for an un-returned router or cable box in the final bill.
There may be an option for you to purchase the equipment outright for future use, but you’d have to check its compatibility with the new service before making this move. However, if you have been using your own internet equipment, then there is no need to ponder over this step.
Search for Internet Options in Your Area
Once you have figured out the process of leaving your old provider, then it is time to search for other providers operating in your zip. The number of options available to you might strictly depend on your location. Some people have more than three ISPs contending in their area, others are not so lucky.
So, conduct thorough research of your local providers, and compare their prices, plans, speeds, benefits, and other features to see which one comes at the top of your list. Several online tools dig up the ISPs in an area and compare them in ready-made tables on your behalf, and all you have to do is enter your zip code in their search engine.
Read up the customer reviews of providers to determine their credibility, and check to see if they offer contract buyout or other promotions of this sort. Moreover, test the new connection before you terminate your old one to see if it lives up to the hype.
Switching internet service providers is a long and arduous process. But, if you keep the aforementioned points in mind, you will come out looking successful in no time, and with a better network than before.